3 simple reasons:

1️⃣ DIRECT IMPORTS
• We import our products ourselves
• No middlemen = no extra markup
• Total control over quality and pricing

2️⃣ VOLUME PURCHASING
• We order in very large quantities
• Best factory prices negotiated
• Savings passed directly to you

3️⃣ RIGOROUS SELECTION
• We personally choose each product
• Direct relationships with manufacturers
• Guaranteed quality without big-box prices

Result: More choice, better quality, unbeatable prices.

Céramique l'Entrepôt - Quebec City and St-Jerome: Choice, Quality, Low Prices

We offer FREE in-store pickup.

Currently, we offer delivery of ceramic tiles and flooring through a third party for a delivery fee.

Please contact us for more information.

Quebec City Store:
850, Bd Pierre-Bertrand, Québec, QC G1M 3K8

Monday: 8:00 AM to 6:00 PM
Tuesday: 8:00 AM to 6:00 PM
Wednesday: 8:00 AM to 6:00 PM
Thursday: 8:00 AM to 8:00 PM
Friday: 8:00 AM to 8:00 PM
Saturday: 9:00 AM to 5:00 PM
Sunday: 9:00 AM to 5:00 PM

St-Jerome Store:
985, rue Maher, Saint-Jérôme, QC J5L 0A8

Monday: 8:00 AM to 6:00 PM
Tuesday: 8:00 AM to 6:00 PM
Wednesday: 8:00 AM to 6:00 PM
Thursday: 8:00 AM to 8:00 PM
Friday: 8:00 AM to 8:00 PM
Saturday: 9:00 AM to 5:00 PM
Sunday: 9:00 AM to 5:00 PM

Visit our 7 days/week ceramic showrooms. Our flooring experts advise you on your residential and commercial renovation projects.

Free on-site parking.

100% Secure Payments

Accepted Methods:
✓ Visa
✓ Mastercard
✓ Debit (in-store)
✓ Cash (in-store)
✓ Google Pay (online)

Security:
• No banking information stored on our servers
• Transactions processed through PCI-DSS certified gateways
• Immediate email confirmation

Payment Problem?
Call us!

Simple 5-step process:

1️⃣ SHOP ONLINE 24/24
• Browse products and filter by your needs
• Add 10% extra for cuts and contingencies to your quantity
• Order samples if needed (with deposit)

2️⃣ ADD TO CART
• Check availability (🟢in stock / 🔵special order 🔴not available)
• Add suggested accessories (adhesive, grout, etc.)
• Ask our experts for advice if needed.
• Visit our store to see the products in person.

3️⃣ PAY SECURELY
• Visa, Mastercard, or Google Pay
• SSL encrypted payment - 100% secure

4️⃣ WAIT FOR PICKUP DATE
• Free store pickup (ready the SAME DAY, if the product is in stock)

5️⃣ RECEIVE & TRACK
• Immediate email confirmation
• Automatic notifications when ready
• Pickup: Bring confirmation + ID
• Inspect products upon receipt

Need help? Call us

If the product is in stock on our website, pickup is available THE SAME DAY (if the product is in stock).

Please always wait for our confirmation before coming to pick up your order.

Complete purchase traceability:

Step 1: Confirmation
• Immediate email after purchase
• Unique order number
• Product summary + total

Step 2: Preparation
• Notification when order in preparation

Step 3: Pickup
• Notification when the order can be picked up

Step 4: Receipt
• Pickup confirmation
• Product/service review request

Issue? 
Contact customer service with order number.

No. Céramique l'Entrepôt specializes in selling quality materials at unbeatable prices, not installation.

Why it's better for you:
✓ Material prices 20-40% cheaper (no markup on labor)
✓ Freedom to choose your trusted installer
✓ Total control over budget and schedule.

We'll still help you!

Ask for our list of installers recommended by our customers in the Quebec City and St-Jerome areas.

Free consultations!

Yes! Our specialized team will guide you through the installation of ceramic wall tiles, floor tiles, porcelain, and floor coverings.

We offer advice on:

• Surface preparation
• Adhesive and grout selection
• Kitchen/bathroom installation techniques
• Necessary tools
• Quantity calculations.

Visit our stores in Quebec City or St-Jerome for a free consultation.

The consultants at Céramique l’Entrepôt in Quebec City and St-Jerome can help you calculate the quantities of products you need.

However, you must provide measurements of the space to be covered and release the company from any liability for errors in calculating quantities.

Our team will calculate your needs for kitchens, bathrooms, living rooms, or entire floors free of charge.

Bring your measurements to the store!

Daily ceramic tile maintenance

• Regular cleaning with warm water + mild soap is usually enough.
• Choose eco-friendly, neutral cleaners to protect the surface and extend its lifespan.
• Avoid harsh chemicals that can damage tile and sealers.

Choose the right cleaning product

• Neutral cleaners: for routine cleaning of ceramic, porcelain, natural stone and grout.
• Alkaline cleaners: ideal for removing grease and heavy dirt, especially in kitchens (backsplashes and floors).
• Acidic cleaners: effective for limescale, rust, cement residue and soap scum (showers and entryways).
• Avoid acidic products on marble, travertine and limestone.

Effective grout cleaning tips

• Grout can darken, stain or develop mold over time.
• Avoid frequent bleach use, strong acids and steam cleaners, which may damage grout.
• Use a specialized grout cleaner to remove the stained surface layer and restore its original color.

Tips for long-lasting grout

• Apply a grout sealer after deep cleaning to protect against moisture and stains.
• Grout colorants can refresh color and extend grout lifespan.
• Use non-abrasive products to protect both tile and grout long term.

Proper ceramic tile and grout maintenance helps extend the life of your flooring, keep it shiny and prevent costly renovations.

Porcelain (recommended):
✓ More durable and water-resistant
✓ Ideal for kitchens, bathrooms, and basements
✓ Better for Quebec's climate (freeze/thaw cycles)

Ceramic:
✓ Less expensive
✓ Perfect for walls and low-traffic areas

Our experts in Quebec City and St-Jérôme analyze your project to recommend the right product for your renovation project.

Porcelain is generally considered the best choice due to its resistance to wear, stains, and moisture.

Greige, beige, ivory and pale grey are among the most popular choices due to their versatility.

✓ SPC vinyl is currently the top choice thanks to its water resistance, durability, and high-end appearance.

✓ Ceramic also remains an excellent option, especially when combined with a radiant heating system.

This is generally not recommended due to humidity variations that can affect natural wood.

Vinyl and laminate are both good options, but vinyl can be more expensive.

For laminate, you should check if it's waterproof. If it is, it's best suited for rooms less exposed to water, such as bedrooms or living rooms.

Hardwood, high-end SPC vinyl, and ceramic are among the most popular flooring options for buyers due to their durability and low maintenance.

We strive to have the finest products from the largest suppliers in our warehouse.

However, if you find the product of your dreams elsewhere, tell us about your discovery. We will gladly order your product, in addition to saving you moneybecause of our best price policy.

What could be better?

Céramique l'Entrepôt is committed to offering its customers the best prices in the industry.

We are therefore committed to matching this price and offer you a 10% discount on the difference.

Conditions:

This policy does not apply to installation products, promotional offers, previous purchases or orders already in progress.

Valid proof is required. Some conditions apply. Details in store.

Yes. We enter into agreements where discounts are offered to contractors and interior designers.

For more information, please contact an advisor at one of our two branches: Céramique l'Entrepôt - Quebec city and St-Jerome or visit or Expert Zone.

Our Quebec City and St-Jerome stores offer free samples of wall tiles, porcelain tiles, floor tiles, and floor coverings.

Take them home to test the colors, textures, and sizes in your kitchen, bathroom, or living room before you buy.

A deposit is required to ensure the samples are returned.

Visit us in-store or give us a call.

Céramique l'Entrepôt accepts returns of unopened ceramic, porcelain, and flooring within 30 days of purchase.

Conditions:

• Original packaging intact
• Invoice required
• Products uncut/unmodified and clean
• Exceptions: Final sale items, lot balances, and special orders

For special tiles or custom orders, contact our Quebec City or St-Jerome stores before purchasing.

For pre-mixed installation products, these items are not refundable from November 1st to March 31st (see installation product returns below).

No exchanges or refunds will be accepted on pre-mixed installation products (such as adhesives, grouts, liquid membranes, etc.) for the period from November 1st to March 31st.

These types of products are susceptible to freezing and we will not be able to resell them.

No. Special order products are not eligible for return. However, if the products on order are still with the supplier, your deposit may be applicable on a new order. However, if your order is in transit for delivery, an exchange fee of 50% as well as transport costs will be deducted from your deposit. 

Céramique L’Entrepôt does its utmost to be able to provide products within 15 to 20 working days. However, the company cannot be held responsible for any delay in the receipt of products or for any delay in your installation work. 

Yes, if the problem is due to the product and its warranty.

It is your responsibility, or that of your installer, to ensure that the product matches the invoice (quantity, model, color, boxes from the same batch, good condition of the product) since no claims will be accepted after the product has been installed.

We consider an installed product to be ACCEPTED.

You have up to one month to cancel an order for in-stock items (excluding special orders).

After this period, you will forfeit your deposit. In addition, storage fees may be charged if your order is more than 30 days away from pickup date.

Refer to the product information sheet to see the supplier's warranty. If no warranty information is included, please ask our in-store advisors.